We are in the midst of a global pandemic and understand that these are uncertain and stressful times. The COVID-19 pandemic is truly unprecedented and the situation is rapidly changing. Although the uncertainty about the future is the new normal, rest assured, the Student Health Center is here to help you. The SHC has evolved with the changes and adopted new ways to support you. We want to keep you healthy so you can focus on achieving your academic goals during these challenging times.

Please see below for answers to some frequently asked questions about COVID 19 and our services.

What is COVID-19?

COVID-19 is a respiratory illness that is caused by a novel (new) coronavirus. Respiratory illnesses affect the lungs and airways.

The CDC reports that people with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness. Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

Most people have mild illness and are able to recover at home. Severe illness is more common in people with underlying health conditions, weakened immune systems, and in older adults. 

Will the health center be open?

Yes. The health center has been open and will continue to be open for all students who have paid their health fee for the Fall 2020 semester. The majority of our care will be provided virtually (via phone or Zoom), but we will continue to see students in person as needed. Students can access services Monday-Thursday from 8am-5pm and Friday from 9:30am-5pm. To ensure the safety of our students and staff, we are NOT accepting drop-ins at this time. Students must call ahead for an appointment, even to pick up medications from the pharmacy. If you have any questions, please call us at (707) 664-2921.


Can students living and studying outside the area access SHC services?

Yes! All enrolled SSU students can access SHC services. An initial visit for all students will be conducted via phone or Zoom. If an SSU SHC provider feels that a student needs to be seen in person they will refer them to a CSU Student Health Center in their immediate area. The student health fee covers all basic services at any CSU Student Health Center, not just SSU. We can help you decide if you need to seek in-person care and help you navigate the process of getting care at another CSU Student Health Center. 


How should I prepare to live on or near campus?

We recommend bringing the following: 

  • Thermometer

  • Hand sanitizer

  • Over the counter medications and supplies for cold and flu symptoms (ex, tylenol, ibuprofen, sinus rinse kit, etc). 

  • Masks/facial coverings

  • Up to date medical health insurance card

We also strongly recommend that you obtain health insurance to cover any medical care that cannot be provided by the Student Health Center. This includes care that is required after hours or for severe illness that necessitates ambulance transport, urgent care or emergency room treatment. 


What can I do to stay healthy?

What do I do if I feel sick?

  • If you become sick, self-isolate at home.

    • Many illnesses, including COVID-19, do not require face to face medical care. You should self-isolate at home for at least 10 days after the onset of symptoms AND until cough, fever over 100.0 F, and respiratory symptoms are gone for at least 24 hours.

  • If the illness is severe or you have concerns or questions, call your personal healthcare provider or the Student Health Center at 707-664-2921 for advice. Do not go to the Student Health Center, an urgent care clinic or an emergency department without calling first. By calling ahead, it will allow the provider to prepare for your arrival. Do not call 911 or go to an emergency department unless you are having severe symptoms.

What is Quarantine? What is Isolation?

Quarantine vs Isolation

Will I get a COVID-19 test at the Student Health Center?

The health center is currently able to test students who meet specific testing criteria. If you feel you have symptoms of COVID-19, please call the health center to discuss how we can best care for you. For those who do not qualify for a test at the health center, we recommend scheduling a testing appointment with Optum Serve: 

Where can I go for more information on COVID-19?



Also, continue to check this webpage for any updates on our response to this dynamic situation. We will do our very best to help you stay safe and healthy!